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    edoro Subscription, Billing, and Refund Policy​

    EFFECTIVE DATE: JUNE 26, 2026

    Policy Introduction

    Welcome to edoro. We built our platform to be completely scalable, customizable, and DIY-friendly so you only pay for the exact resources, automation pipelines, and AI processing power your team actually uses.

    Because our utility-based sliding-scale billing is highly dynamic—with every add-on block having its own independent billing date—we want to make our payment, adjustment, and cancellation rules as clear, transparent, and fair as possible.

    Please read through our terms below to understand how your plan coordinates, how billing adjustments are calculated, and how we protect your workspace data.

    1. General Subscription & Cancel-at-Any-Time Policy

    • We want you to have full control over your subscription.
    • Cancel Anytime:You can cancel your subscription or scale down any individual sliding-scale metric at any time.
    • The 2-Day Renewal Cancellation Rule: To prevent an upcoming automated charge, you must submit your cancellation or downscale request at least 2 days (48 hours) before the scheduled renewal date for that specific plan or line item. If you cancel within this 48-hour window, the system will process the payment for the next cycle, and the cancellation will apply to the subsequent period.
    • All Sales Final (Zero-Refund Policy): All standard transactions, monthly subscription renewals, utility sliding-scale upgrades, and one-time setup add-ons are processed through a transparent, multi-step checkout confirmation where you explicitly review, authorize, and confirm your custom selections. Because of this intentional multi-step commitment, we operate under a strict, absolute no-refund policy, with no exceptions.

    2. Payment Processing & Merchant Transaction Fees

    • Because edoro's sliding-scale model allows you to make micro-adjustments to your resource caps, payment frequency can scale up quickly when made piece by piece.
    • Pass-Through Merchant Fees: All standard credit card processing, merchant gateway, and transaction banking fees incurred at checkout are passed through and charged directly to your invoice.
    • Avoid Micro-Transaction Surcharges: Credit card processors charge flat minimum fees per transaction, which can disproportionately inflate the effective cost of very small micro-payments (such as sliding a single resource up by one small notch or buying a single small credit block).
    • Our Recommendation: We strongly advise planning your monthly creative pipelines in advance and bundling your team users, storage, workflows, and credit adjustments into a single, comprehensive checkout package rather than processing multiple scattered, low-value card charges.

    3. Scaling Your Resources (Upgrades vs. Downgrades)

    edoro is fully elastic, allowing you to scale your team seat sliders, secure cloud storage, and other resource limits up or down on demand. To simplify accounting, minimize credit card processing overhead, and prevent micro-transaction surcharges, all billing adjustments for both monthly and annual subscriptions are centralized and settled in your next scheduled billing cycle.

    A. Upgrades (Scaling Up)

    • When you slide a resource scale upward or toggle on a new integration:
    • Immediate Provisioning: The extra resource capacity is immediately unlocked and available for use in your workspace.
    • Deferred Prorated Billing: The prorated cost of the added resources for the remaining days of your current billing cycle is calculated instantly. Instead of charging your card immediately, this amount is flagged on your billing dashboard as an Overdue Amount to be Billed and will be automatically added as an outstanding line item on your next scheduled invoice.

    B. Downgrades (Scaling Down)

    When you choose to scale down a resource metric slider or deactivate an integration:

    1. Immediate Capacity Reduction: Your active resource limits and quotas are updated instantly to your newly selected lower scale.
    2. Next-Cycle Credit Adjustment: The unused portion of your prepaid resources for the remainder of your current billing cycle is calculated and displayed on your dashboard as a Negative Balance. This dynamic balance serves as platform credit and will be automatically applied to offset the total amount due on your next scheduled invoice.
    3. No Bank Refund Reversals: This negative balance represents an in-app platform credit strictly meant to offset future subscription invoices. Under no circumstances can this balance be claimed, liquidated, or refunded to your credit card or bank account, unless you initiate a full cancellation and termination of your entire edoro master subscription (which will trigger the retroactive discount clawbacks and other deductions outlined in Section 1).

    4. Transitioning From Annual to Monthly Plans

    • If your team decides to transition your master workspace contract from an Annual plan to a Monthly Pay-As-You-Go format, the process is streamlined to protect your investment:
    • Instant Conversion: The switch from an Annual plan configuration to a Monthly plan happens immediately upon execution.
    • Removal of Premium Discounts: By electing to move away from a long-term contract commitment, your plans going forward will be billed without the 20% annual discount or any other active promotional offer discounts. Going forward, your active workspace configurations, user seat counts, and resource sliders will be charged at the actual, standard current monthly rates on a pro-rata basis.
    • Prorated Account Balance Offsets: The unconsumed time segment remaining on your annual contract is systematically calculated (based on your original discounted purchase rate) and injected into your account as a non-refundable, prorated platform credit balance.
    • Invoice Absorption: These credits are automatically used to pay down future monthly invoices. Because of this pricing shift, your credit balance will naturally deplete against the standard monthly rates, and you may see a $0.00 due statement on consecutive monthly invoices until your credit pool is completely exhausted.
    • Early Cancellation Forfeiture: In line with our standard subscription terms, refunds are not provided for active balances. If you terminate your entire workspace subscription before fully depleting your prorated annual credits, any remaining balance is instantly forfeited and cannot be refunded or redeemed for cash. (Note: If your team desires a bank/card refund for your remaining prepaid annual term, you must cancel your account directly under the strict clawback provisions of Section 1, prior to executing an annual-to-monthly transition).

    5. Perishable Compute Resources (Actions & AI Credits)

    • To maintain optimal system performance and high-speed background rendering, our transactional compute resources carry explicit rolling shelf-lives:
    • Automate Actions: Valid for 180 days from the date of purchase, or for the duration of your active plan (whichever ends first).
    • AI Processing Credits: Valid for 60 days only from the date of purchase, or your active plan duration (whichever ends first).
    • Unused Actions or AI Credits hold zero cash value, are entirely non-refundable, and cannot be carried over once their respective 180-day or 60-day shelf-lives lapse.

    6. One-Time Setup Add-ons

    A. Onboarding Sessions ($50.00 for 5 Sessions)

    • Purchase Rules: This training block is strictly non-refundable upon purchase.
    • The 60-Day Expiry: You are granted a 60-day window from the date of purchase to schedule and complete all 5 of your 1-on-1 sessions. On Day 61, any unused sessions automatically expire with no option for refunds or credits.
    • The Platform Availability Exception: If our edoro integration architects are unavailable or lack the calendar scheduling capacity to accommodate your bookings within your 60-day window, your scheduling timeline will be extended upon mutual written agreement.

    B. Custom Domain / CNAME Setup ($299.00)

    The CNAME custom branding configuration is a flat, one-time setup fee of $299.00. Because this involves localized server routing and custom SSL provisioning, it is strictly non-refundable once setup work begins.

    7. Delinquency, Termination, and the 21-Day Deletion Lifecycle

    • If an automatic billing attempt fails, we do not penalize your team or lock your workspace immediately. Instead, we initiate a multi-phase grace and safety sequence:
    • [Day 1] Failed Payment ➜ 14-Day Grace Period (No Restrictions + Payment Reminders)
    • [Day 15] Lockout Phase ➜ Access Paused (Entire Team & Shared Proof Links Blocked)
    • [Day 21] Permanent Purge ➜ Workspace Data, Workflows, & Credits Deleted Permanently

    Phase 1: Days 1–14 (Grace Period, Reminders, and Billing Anchor Alignment)

    • To ensure temporary payment issues do not disrupt your business, your workspace remains fully operational during these first 14 days.
    • Zero Service Restrictions: We do not pause, block, or restrict any features, file uploads, workflow edits, or user permissions during this timeframe. Your reviewers will continue to receive automated notifications, and shared links remain completely active.
    • Retries & Reminders: The billing system will execute 4 automated payment-processing retries over the next two weeks, and our systems will send clear email reminders to your billing administrators to update your payment method.
    • The Billing Cycle Adjustment Rule (Strict Anchoring): If a failed payment is settled at any point during this 14-day delinquency period, your outstanding invoice is cleared, but your billing cycle renewal date remains anchored to its original due date. Delinquent days are not added as extra service days.
    • For example: If your monthly subscription was set to renew on the 1st of the month, but payment failed and was resolved on the 14th, your account is immediately restored to active status, but you will have exactly 16 days remaining in your current billing cycle before your next invoice is due on the 1st of the following month.
    • This cycle adjustment rule applies to both monthly and annual billing cycles, without exception, to prevent payment from shifting.

    Phase 2: Days 15–21 (Account Lockout Phase)

    • If delinquency extends beyond Day 14 without a complete payment resolution (or if you choose to let a terminated account expire), the workspace enters a Hard Lockout Phase on Day 15. Your structural data remains safe on our backend, but all operational systems are completely paused.
    • Operational Freeze: All team members, administrators, and owners are blocked from logging into the platform dashboard. Furthermore, all outgoing automated workspace emails are completely stopped, and all shared asset links (including public review proofs) are strictly locked, completely disabling access for clients, review partners, and stakeholders.

    Phase 3: Day 21 (Immutable Permanent System Purge)

    • If the account remains delinquent or is terminated at the end of Day 21, all workspace data is permanently and immutably deleted from the platform servers.
    • Complete Data Loss: This includes custom workflows, historical review annotations, comment threads, task boards, user settings, and raw uploaded creative files. Because this erasure is hard-coded at the server database layer for compliance and security, it cannot be reversed.
    • Credit & CNAME Forfeiture: All unused, unexpired compute credits are permanently deleted. Any custom domain (CNAME) routing is removed from our load balancers, so you will need to repurchase the CNAME setup for $299.00 if your team decides to sign up again in the future.
    • The Formal Written Extension: If your team is experiencing corporate procurement delays, you can submit a formal written request to our support team 3 days (72 hours) prior to Day 21. edoro can grant a single 7-day lockout extension (delaying hard deletion for up to 28 total days from the initial failure). Absolutely no exceptions or extensions are permitted beyond this final limit.

    8. Free Trial Lifecycle & Data Retention Policy

    • The 7-Day Trial Duration: edoro offers a free trial for new workspaces to evaluate the platform's capabilities.
    • The 7-Day Post-Trial Deletion Rule: Upon the expiration of your trial period, you will have exactly 7 calendar days to upgrade your workspace to a paid subscription (at a minimum, our base Starter Kit).
    • Immutable Purge: If the workspace is not upgraded within this 7-day window, all data, uploaded files, pipelines, and configurations will be permanently and immutably deleted from our servers.
    • Note: Unlike paid accounts, which receive a 21-day multi-phase delinquency lifecycle, expired trial workspaces bypass extended grace periods and proceed straight to a permanent purge after Day 7 to optimize server infrastructure.

    9. Communication Consent & Marketing Data Usage (Core GDPR Outline)

    • Opt-In Consent for Sharing: By creating an account, you grant edoro permission to process and securely share essential personal identifiers (e.g., name, business email, usage metrics) with our verified, GDPR-compliant third-party service subprocessors to maintain core application functionality.
    • Product Announcements & Marketing Emails: You agree to receive transactional and operational communications, as well as periodic product updates or feature announcements.
    • Granular Control: You can manage or revoke your marketing email communication preferences at any time via your Account Settings dashboard or by using the unsubscribe link included in our emails. Detailed data processing agreements, right-to-be-forgotten protocols, and cookie preferences are explicitly governed by our independent, comprehensive GDPR/Privacy Policy documentation.